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Q: Who is covered by an IDShield Plan?
A: IDShield Individual Plans cover the participant (employee) only. Family Plans cover up to 8
adults, including:
- The participant (employee)
- Spouse/domestic partner
- Parents/parents-in-law/stepparents
- Dependent children under age 18
- Dependent children over age 26 who are physically disabled or mentally incapacitated.
Dependent children over the age of 18 and parents of the participant or participant’s
spouse/domestic partner are eligible for consultation and restoration services only. Monitoring
services are not available.
Q: How is my online privacy and device protection ensured with IDShield?
A: IDShield is a robust identity protection benefit that goes beyond monitoring and alerts to provide
the following protection features:
- Anti-Malware Protection
Cloud-based AI technology delivers highly effective and proactive protection against ever-
evolving malware infections. - VPN
Bank-grade data encryption to prevent a participant’s incoming and outgoing internet
traffic from being tracked, hacked or censored. It turns a public hotspot into a secure Wi-
Fi. - Password Manager
Create strong and unique passwords and safely secure them. Identify weak passwords and
change them with unique, tough-to-hack passwords. - Online Parental Controls
Parents can set parental controls and content filters to monitor and block what web pages
can be viewed and schedule specific timeframes for when their children can browse the
web. - Mobile Security
IDShield’s mobile security from Trend Micro protects from ransomware, potentially
dangerous and harmful websites, unsafe Wi-Fi networks, and more. Participants can even
track, lock, and/or wipe a lost or stolen device.
Q: What is included in reputation management services?
A: We provide a first-class social media detection and clean-up service, helping you improve your
online appearance. Additional features include a reputation scan of common social media
platforms, a reputation score, and a Google Search tool that helps you remove your personal
information from data broker websites and out of search engine results.
Q: How long does it take to resolve identity theft concerns?
A: IDShield identity theft specialists resolve 96% of identity theft issues in an average of 2 hours.
Our Licensed Private Investigators resolve the remaining matters in an average of 55 days.
Q: What information can I access through IDShield’s Member Portal?
A: Participants can access the tools for adding information to be monitored (including family member
information if enrolled in the family plan) and tools for monitoring credit information, protecting their
online privacy, and reputation management services.
- Credit Score Tracking
The “what” of a credit score and the “why.” Credit scores are updated monthly. - Financial Threshold Monitoring
Search by bank and add financial accounts for monitoring. A separate threshold limit can
be set on each account. - Dark Web Monitoring Services
IDShield continually scans the dark web for Personally Identifiable Information (PII) to
detect identity theft in its earliest stages.
Q: How do IDShield members submit a service request?
A: Members can submit a service request through one of four ways:
- IDShield’s Mobile App
The IDShield mobile app offers enrolled participants a simple and efficient way to access
their benefits, providing a seamless, customer-focused experience. With 24/7 emergency
assistance to help you get direct access to identity theft specialists, the app allows you to
use your plan while on the go quickly. A desktop version of the mobile app is also available
for added convenience. - IDShield’s Member Portal
The IDShield member portal allows you to efficiently manage your account and access
various valuable resources, including credit score tracking, financial threshold monitoring,
dark web monitoring services, and the ability to request assistance with any security-related
concerns. - Phone Call
You can swiftly connect with an experienced identity theft professional by submitting a
service request via phone. A quick phone call allows you to request assistance, schedule
consultations, or check the status of your request. This option provides an immediate,
personal interaction with an IDShield representative, ensuring you receive the support you
need without delay. - Email
Participants also have the option to submit service requests via email, offering a
convenient and flexible written communication method. This option lets you provide
detailed information and communicate quickly, with prompt follow-up from an IDShield
professional.
Q: How do IDShield members create an account and enroll in the plan?
A: Follow these steps to use your IDShield Benefit.
- Create your IDShield Account
Create your account at access.legalshield.com. If you already have an account, sign in. - Verify your identity
Select IDShield from your Member Portal and click "Start" to answer your identity
verification questions. - Add your information for monitoring
Once you verify your identity, you can add the personal information you want to monitor,
including your social media accounts.
Explore all the other excellent services available on your IDShield Member Portal! If you are
enrolled in the IDShield Family Plan, you can add your spouse and dependents in the “Account”
section of your IDShield Member Portal.
If you are not enrolled, you may enroll online by choosing the best plan. Our Individual and Family
plans come with access to all features. Enrolling only takes a few minutes.
Q: Who can I contact if I have further questions
A: If you have questions about your benefit, please call Customer Care at 1-888-807-0407.
Customer Care is available 7 a.m.-7 p.m. CT, Monday through Friday.
Q: Can IDShield’s online parental controls be set on tablets and mobile devices?
A: IDShield’s maximum security protection from Trend Micro allows participants to set parental
controls and content filters to monitor and block what web pages can be viewed and schedule
specific timeframes for when their children can browse the web.
System Requirements Include: Windows Operating Systems: Microsoft® Windows® 7 (all versions)
with Service Pack 1 (SP 1) or later, Microsoft® Windows® 8.1 (all versions), Microsoft® Windows®
10 (Windows IOS and ARM processors only supported by IDShield Endpoint Anti-Malware on
Microsoft® Store). Mac Operating Systems: Apple® macOS 10.14 to 10.15 and macOS11 Big Sur,
Chrome OS Operating System: Chrome OS 79 or higher (Chromebooks only supported by IDShield
Endpoint Anti-Malware on Chrome Web Store), Android Operating Systems: Android 4.1 or later.
IOS Operating Systems: iOS 9 or later. A 64-bit device is required for the latest version.
Q: Can I share IDShield’s Password Manager with my children, and are there any limits to the
number of passwords that can be stored?
A: IDShield’s password manager from Trend Micro allows participants to create strong and unique
passwords and safely secure them. The password manager can identify and change weak
passwords with unique, tough-to-hack passwords. The IDShield Individual Plan provides one
password manager license, and the IDShield Family Plan provides six password manager
licenses.
Q: How would I put anti-malware protection services into use?
A: IDShield’s Maximum Security protection from Trend Micro uses cloud-based AI technology to
deliver highly effective and proactive protection against ever-evolving malware infections. As part
of this protection, we provide tools that limit access to important files and folders. We can prevent
ransomware from maliciously encrypting these files and a protected web browser that adds an
extra layer of protection when banking or shopping online. IDShield safely stores participants’
sensitive files inside a password-protected storage vault. IDShield scans webmail on Google
Chrome for malicious email links and attachments sent to popular services such as Gmail,
Outlook or Yahoo. The IDShield Individual Plan protects up to three devices, and the IDShield
Family Plan protects up to 15