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Q: Who is covered by a LegalShield Plan?
A: LegalShield plans cover the following family members:
- The participant (employee)
- Participant’s spouse/domestic partner
- Dependent children up to the age of 26
- Parents*
*Parents, including stepparents of the participant and the participant’s spouse/ domestic partner,
are also eligible for advice, consultation and document review for covered personal legal matters.
They can receive the services available through the Elder Care Services of this Plan. Services
include Will preparation and a physician’s/medical directive.
Q: What areas of law does LegalShield cover?
A: Below are some, but not all, of the areas of law that LegalShield covers:
- Family
Our family law services cover many issues, including adoption and elder law matters. We
also assist with administrative hearings and provide immigration assistance. We offer
prenuptial agreements and additional family law services for couples entering marriage. - Home
We offer comprehensive legal support to homeowners and tenants alike. Whether you're
dealing with eviction, landlord issues, mortgages, foreclosure, or contractor disputes, our
team is ready to help. We also provide legal guidance for refinancing and other related
matters. - Financial
Financial legal services include consumer credit services, bankruptcy representation, and
assistance with IRS audits. We also handle debt collection issues and rental agreements. - Estate Planning
Our provider attorneys can help with estate planning, offering services such as drafting
codicils, appointing executors, and preparing living wills. Additionally, we can help set up
living trusts and special needs trusts and create physician directives and powers of attorney.
We also provide probate services to ensure your estate is managed according to your
wishes. - Auto
If you're facing issues related to your vehicle, such as driver’s license restoration, motor
vehicle property damage claims, and moving traffic violations or traffic tickets, we can help. - General
We offer 24/7 emergency legal access for covered matters, demand letters and phone
calls, document review, and free legal forms. You can also access your plan through our
mobile app, schedule an office consultation, or receive advice over the phone.
Q: What other benefits does a plan provide?
A: The LegalShield Plan provides 25% off the hourly rate of the lawyer for additional legal services
not included in the plan. Members have access to a Member Resource website to educate them
on ways to use their benefits. Members are also given access to Free Legal Forms.
Q: What is the turnaround time for a provider lawyer?
A: A provider lawyer will respond to inquiries within four business hours or less (average is .8 hours.)
Standard turnaround times for document reviews are three business days; however, the average is
1.8. Additionally, letters or phone calls will be addressed within 1.7 business days. The longest you’ll
wait for Will preparation is five business days once they receive all your information. (The average
completion time is 2.8 business days.)
Q: How does a member go about contacting a lawyer?
A: Members receive direct access to a dedicated provider law firm, including 24/7 emergency legal
access for covered matters. Our dedicated network of provider law firms offers a 100% in-network
coverage guarantee. Provider law firms are paid on a per capita basis, and there are never any
claim forms.
Q: How do LegalShield members submit a service request?
A: Members can submit a service request through one of four ways:
- LegalShield’s Mobile App
The LegalShield mobile app makes it easy for enrolled participants to access their benefits
and creates a customer-centric, hassle-free experience. With this technology, we’ve
enhanced relationships between provider firms and participants. The mobile app makes it
more convenient to use the plan, and you can get the legal help you need quickly while on
the go. A desktop version of the mobile app is also available. - LegalShield’s Member Portal
You can access your LegalShield member portal to view account information, access free
resources, such as legal forms, schedule consultations, and message your lawyer. - Phone Call
Submitting a service request via phone lets you quickly connect with a knowledgeable legal
professional. With just a phone call, you can request legal assistance, schedule
consultations, or inquire about the status of your case. This option ensures a personal, real-
time interaction with a LegalShield representative, providing a direct and efficient way to
access the legal support you need. - Email
Participants can also submit service requests via email for a more convenient, written
communication. This option allows for a detailed exchange of information and offers you
flexibility and the ability to communicate at your own pace.
Q: How do LegalShield members create an account and enroll in the plan?
A: Follow these steps to use your LegalShield benefit.
- Create your LegalShield Account
Create your account at access.legalshield.com. If you already have an account, sign in. - Download the LegalShield mobile app
Use your account username and password to log in. - Contact Your Law Firm
When you have questions about any personal legal matter, contact your dedicated provider
law firm directly or use the mobile app.
Be sure to explore all the excellent services available in your LegalShield Member Portal! You can also add family members to your account to share access to your plan in your Member Portal.
If you are not already enrolled, you can enroll online – it takes only a few minutes